Help and support

Open the UHX app, or go to record.universalhx.com, and choose Create a UHX account. Enter your email address and a password of at least 12 characters, and agree to the Terms. We email you a confirmation code; enter it to finish.

Check that you are using the email address you signed up with, and that the password is typed exactly, including capital letters. If you signed up but never entered the confirmation code from our email, choose Create a UHX account, then I have a confirmation code (or ask for a new one). For your security you are asked to sign in again after 12 hours. If it still fails, email us from the address on your account and say what message you see.

On the sign-in screen choose Forgot password?, enter your email address and choose Send recovery code. Enter the code from our email, then set a new password. The code can take a minute to arrive; check your spam folder too.

If you turned on two-factor sign-in (an authenticator app or text messages, in Settings, Account security), UHX asks for that code after your password. If you can no longer get codes, email us from the address on your account. We confirm it is you, then help you back in.

In the app or on the website: Settings, then Delete My Account at the bottom of the page. UHX shows exactly what will be removed before you confirm. You can also email us to ask. Details: How to delete your account.

Only you, and the people you choose to share with. We never sell your data or use it for advertising. AI features are off unless you turn them on. Record Activity shows every time your record was opened or changed. You can download your whole record at any time (Settings, Download my health record). Read the Privacy Policy.

Open More, then Record Sharing. Choose who it is for and which parts of your record to include. The person signs in to view it, and you can see each time they open it. You can withdraw a share at any time, and it stops working at once. When a practice invites you to fill in its forms, UHX fills in what your record already holds and you review it before it is sent.

Open More, then Health Connections, find your health system, and sign in with your own patient-portal account there. Connections currently work with U.S. health systems that use Epic. If yours is not listed, you can still add documents yourself by uploading or scanning them.

Yes. UHX runs on iPhone and iPad, on Android phones and tablets, and in any web browser at record.universalhx.com. Your record is the same everywhere you sign in.